Support Knowledge Base
Frequently Asked Questions
Find clear answers about accounts, WebTrader, trading controls, deposits, withdrawals and account security.
How do I create an account?
Use the Open Account button and complete the registration process. Any verification requirements shown in your account should also be completed before using restricted features.
How do I access WebTrader?
Sign in to your account and use the WebTrader or trading section available from your dashboard.
Can I update my account information?
Some profile information may be editable from your account. For information that cannot be changed directly, contact support.
What should I do if I cannot log in?
Check your email and password, use the password-reset option if needed, and contact support if access still fails. Never send your password to support.
What markets are available?
The public website presents Forex, stocks, commodities, indices, crypto and ETF market categories. Availability can depend on the account and platform configuration.
What are Stop Loss and Take Profit?
They are order controls intended to help manage exits at specified price levels, subject to market and execution conditions.
Does SMC guarantee trading profits?
No. Financial markets involve risk and trading can result in losses.
Can market prices move quickly?
Yes. Prices can change rapidly, particularly during volatile periods or major market events.
How do I make a deposit?
After signing in, use the deposit section of your account and follow the payment instructions displayed there.
How do I request a withdrawal?
Use the withdrawal section of your account and follow the available instructions and verification requirements.
How long does a withdrawal take?
Processing time can depend on the payment method, account checks and operational requirements. Review the status shown in your account or contact support.
Why might additional information be requested?
Account or transaction checks may require additional information to verify identity, ownership or transaction details.
Will support ask for my password?
No legitimate support process should require you to send your account password or one-time verification code.
How can I protect my account?
Use a strong unique password, protect your email account, avoid unknown links and enable available security controls.
What if I receive a suspicious message?
Do not click unknown links or send credentials. Contact SMC using the contact details published on the website.
Should I use public Wi-Fi for account access?
Avoid sensitive account activity on untrusted networks where possible. Use a trusted connection and keep your device updated.